BTU's service is backed by a strong system: Our employees are not only highly qualified, they also carry out their work constructively and creatively – as individuals and in teams – according to the customer's wishes. 

Our service philosophy rests on six strong pillars:

• Individually tailored customer service
  Our employees use their know-how creatively and constructively in order to provide services according to the customer´s whishes wherever possible. In this context, flexibility is an especially important factor.
• Optimuzed service efficiency 
  The best service is provided quickly, at the right time and place, and without too much discussion.
• Best local choice
  Our strength lies in the Central European market. With offices in Austria, the Czech Republic and Slovakia, we offer first-rate connections to emerging economies in Eastern Europe. Through our affiliation with  GlobalStar, BTU is also able to offer a single service network worldwide.
• Trust and Reliability
  As we belong to one of the largest business networks in Austria (Raiffeisen Upper Austria), we regard trust and reliability as a matter of course.
• Responsibility
  The commitment of BTU´s employees goes far beyond the usual level found among "convential" employees. What counts is the result - that is, the completion of tasks - not just the completion of working hours.
• Customer proximity
  We are there when you need us! Not just for our own benefit, but because we care about providing reliable service. This fosters trust, and trust leads loyality.