Tips for delayed baggage (at the destination airport)
You are allowed to make replacement purchases (necessary clothing, hygiene articles). What you buy will depend on the purpose of your trip. It is important to keep the receipts. Items of a medium type and quality will be reimbursed.
* Notify the airline in writing of the amount of the damage 21 days after you have received your luggage back.
Tips for damaged baggage
Take a photo of the damaged baggage as evidence. The cost of repairing the baggage, or the current value, will be refunded if it is not possible to repair the damage.
* If your baggage was delayed and is then returned damaged, please send a new damage report to the airline within 7 days.
Tips for lost baggage
If you have not received your piece of luggage within 21 days of your travel date, it is considered lost. You can now claim the contents of the suitcase, the suitcase itself and any replacement purchases as damage.
FairPlane also helps you with problems with checked baggage. You can quickly and easily upload all your documents online. In the input calculator, you will be guided step by step through the input according to your problem.
The commission fee will only be deducted from the amount paid out if settlement is successful.
Get your compensation without cost risk with FairPlane, the experienced air passenger rights portal
FairPlane – the market leading provider of air passenger rights services, has been helping passengers to receive their compensation from the operating airline since 2011.
Each case is handled by contract lawyers specialised in travel law.
FairPlane is one of the leading air passenger rights portals in Europe and is the only provider to defend the rights of air passengers in the event of flight delays, cancellations, overbooking and baggage issues.
As a legal tech start-up, FairPlane combines state-of-the-art IT services and Europe-wide expertise in travel law.
With FairPlane, every air passenger can enforce his or her compensation claims against airlines without any cost risk. The commission fee will only be deducted from the amount paid out if the settlement is successful.